What kinds of groups are eligible to join?
Any constituted group working with children, young people or community groups are eligible to join. Full Membership categories and fees can be found here.
What supporting documentation do I need when joining?
Your group will need to provide an official document stating the name and address of your organisation. This can include your constitution, latest set of audited accounts or a copy of your latest bank statement. If you are paying by company cheque in the name of the group this will suffice and we do not need additional information.
- Note: If you are a Playgroup or a registered Childminder we must have a copy of your Social Services Certificate of Registration.
- Note: As an Artist you will need to provide two written references on headed paper who know of your work as a Community Artist.
How long does the membership last for?
Membership lasts for one year from the 18th of the month you join.
What methods of payments do you accept?
We accept cash, cheque, debit and credit card. Play Resource can only raise an invoice if the group provides an original purchase order from a Trust, Education Authority or City Council.
How do I renew my membership – do I need to fill in a new form?
No, simply fill in the renewal slip attached to your reminder letter and forward with your payment to Play Resource. Letters are automatically sent out a month in advance of your renewal date. We can also update membership at our shop counter by cash, cheque, debit or credit card.
Can I use Play Resource as a one off?
No, unfortunately not. Your group must be a current member, and you must be listed under their membership as a named cardholder.
Can I bring in a group?
Special requests to bring in groups should be made to the Director, Gail McGarvey on 02890 357547, who will facilitate them whenever possible.
I’m a trainee teacher – can I join individually?
Unfortunately not, however schools are eligible to join. So check whether your placement school is already a member, and if not encourage them to join!
Can our group join if we are based in the south of Ireland?
Yes, as long as you meet our criteria. Click here to see if you are eligible to join.
My Private Day Care has more than one branch, can I join under one membership?
Unfortunately not. We require all branches to join individually. The fee would be £150 for the first branch and £100 there after for each subsequent branch.
What do you mean when you refer to cardholders?
When a group joins Play Resource and pays their membership fee, they specify four cardholders who can collect on their behalf. These will be the only people able to use the centre under that membership, and they will be issued with their own personal photographic cards.
Can I use somebody else’s card / give my card to someone else?
No, cards are non-transferable and have photographic verification. If someone is found using your card the card will be confiscated and the groups membership suspended.
Do I need to bring a photo with me for my card?
No, shop staff will take a digital photo at the reception desk on your visit to Play Resource and print your card there and then.
We are waiting for our cards and never received them?
We do not post out cards. Once a group has joined a photograph is taken on each named cardholders’ first visit and their personal card is printed out on the spot. Photographs are taken at our reception desk, so no need to supply one!
How can I add/change cardholders?
Download a Change of Cardholder Form. Forms must be signed by the head of the group and returned to us by post, fax or email. This is an application process which cannot be done at the counter. It can take up to three working days from receipt of application to process. Once completed we will contact the group to let them know their cards are ready for collection.
ALL CHANGES OR ADDITIONS COST £5.00 PER CARD AND MUST BE PAID ON COLLECTION
Who is on the list of cardholders for my group?
Call the Shop Team on 02890 357545 or our Membership Services Officer, Nicola on 02890 357546 for assistance.
I’ve lost my card, can I get another?
We can print out a replacement card in the shop, but we require a £5.00 fee to cover printing costs.
Art & Craft Shop
Do I have to be a cardholder to shop in the Art & Craft Shop?
No our Art & Craft shop is now open to the public so anyone can purchase from here! The Scrapstore is still cardholder only though.
How do I find out if you stock a specific item?
Either browse our range of products or simply call the Shop Team on 02890 357545 who will be happy to help.
Who can I speak to about an invoice?
Our Membership Services Officer, Nicola Andrews, can deal with any queries. Contact her on 02890 357546.
How does a group raise an invoice for goods?
Only member groups can raise an invoice. When purchasing goods on invoice you will need to set up a Direct Debit. Boards, schools and educational establishments are exempt from the DD scheme when paying by Board requisition. The original requisition must be produced at the time of purchasing goods. Please contact Nicola on 02890 357546 to get a direct debit set up.
Can I split a purchase order against 2 invoices?
Unfortunately not. We have a strict policy that only one purchase order number can be used per shop transaction.
Does the shop open through lunch?
The shop does not close for lunch. For full details of our opening hours click here.
Do you accept Euros?
Unfortunately we only accept Sterling (££). Any cheques sent from the Republic of Ireland must be a Sterling banker’s draft. We also accept credit and debit cards.
Do you deliver?
Unfortunately not, currently we do not offer a delivery service. However members and non-members alike CAN avail of our Click and Collect service. This is accessed through our Art & Craft Shop page and there is minimum spend value of £30.
What types of scrap do you have in stock?
A full list of our latest scrap materials is available to download here and browse the Scrap Store to see what’s there!
Can I receive regular updates on incoming scrap?
How much scrap can you take per visit?
Members can collect as often as they like and collect as much as they need, within reason. We ask that you stick to the limits set on certain items as these can be in short supply, and we try to share them around member groups.
Can I purchase waste if I am not a member?
How can I donate waste to Play Resource?
If you are a firm who has non-toxic waste materials to donate to us, please contact our Resources Supervisor, Paul Rosato, on 02890 357543 who will be happy to discuss arranging a free collection service.
Can I bring children into the warehouse?
Yes young children can accompany with an adult, but they must be supervised at all times.
Do you get furniture/paint/carpet?
Can you deliver?
We do not have a delivery service at present.
Do you have trolleys available?
We do, but ask that parents/guardians do not put children in the trolleys with scrap for health and safety reasons. Take care not to overload your trolley – if needed, please take two!
Can I donate household waste?
No, as the waste donated by suppliers is non-toxic and carefully vetted for children to use. Contact Bryson House if you wish to recycle household waste.
Do you have parking facilities?
Play Resource has a number of free parking spaces available for those visiting Play Resource. Play Resource’s spaces are clearly marked and we would ask that visitors only use spaces allocated to Play Resource when visiting us. Parking is also available on Duncairn Gardens and surrounding areas within close walking distance.
Can I get public transport to Play Resource?
Yes certainly. Play Resource is only a short walk from Yorkgate Train Station and you can also easily catch a bus from the city centre (no 1D) direct to Duncairn Gardens, or (no 61 and 64) to Yorkgate/Cityside Centre (a few minutes walk).
What is Creative Paths?
This is our arts programme designed to increase children and young people’s participation in the arts and creative play. Creative Paths gives groups access to experienced artists, fresh ideas, new skills and increased confidence to deliver arts activities.
It offers groups access to:
• High quality affordable workshops and arts projects in a variety of community and educational settings
• A range of arts training that supports personal and professional development of anyone working with children and young people.
How do I apply for Creative Paths?
You need to be a current member of Play Resource working with children and young people aged 3-25 years. If so, fill in an application form and return it to Play Resource.
How do I access a community artist?
There are two methods – you can contact our Arts Manager, Bridget Lindsay, on 028 9035 7542 who can work with you to arrange a suitable project and artist to suit your needs, or download our Artist List if you wish to find and contact an artist directly yourself.
What arts training workshops do you offer?
We run two rounds of seasonal Arts Workshops per year in house at Play Resource. To be kept up to date on the latest news sign up for our e-bulletin, or follow us on Twitter. Or we can tailor a training programme for your staff.
Can children attend workshops at Play Resource?
No, unfortunately the workshops we run in-house are only suitable for adults. If you wish to arrange a workshop for your group with children, please download a Creative Paths application form or contact Arts Manager, Bridget Lindsay on 028 9035 7542.